Return, Refund, and Replacement Policy

Claims for Damage:

Please let us know within 5 days of receiving the parcels if the goods are damaged or if anything is missing. The goods will be replaced at no extra cost. If external damage to the package is apparent, please endorse the signature on the carrier’s note accordingly. Please keep in mind, however, that our policy only applies to one level of transit. For instance, if you purchase products from us and subsequently transport them to another location, we will not be accountable for any damage discovered after the second transit.

In the case of non-delivery, this must be reported to us within 10 days of the dispatch date shown on the invoice.

Returns and Refunds:

All stocked goods are covered by our returns guarantee. Please obtain authorisation and return within 10 days, unused and in the original packaging, for a prompt replacement, exchange, or refund.

As RI 1.550 has to stay under precise temperature settings and can quickly get damaged, we do not accept returns of RI 1.550 (in all sizes) and both types of HD6 sets. HD6 set also includes RI 1.550. We only accept the return of this liquid if it is sent out faulty from our end. In such cases, please email our team, and they will sort out the rest for you.

Special/customised orders and non-stocked items may only be returned if damaged or faulty.

Goods must be returned in pristine condition in the original packaging. We reserve the right to withhold full credit if any goods are received back without their original packaging or in a condition unfit for re-sale.

Cancellations:

We pride ourselves on processing and sending customer orders out quickly. We always acknowledge the orders and let our customers know when their orders get dispatched. The cancellation of orders will only be accepted if the orders have not been processed already from our end. Please EMAIL our customer service team directly at orders@mccroneuk.co.uk if you have placed an order that you wish to cancel.

Shipment Charges:

In the event of damaged goods from our end, we will take full responsibility for the extra shipping and return postage charges.  If you wish to return or exchange the products because of any other reasons (such as placed order by mistake, ordered incorrect product or size, etc.), we expect you to arrange the return at your own cost. The shipment cost during exchange will be charged to you as usual P&P.  For any further clarification on this, you are very welcome to email us anytime.

Guarantee:

All our products are guaranteed as to quality and workmanship and will be replaced if not received in good condition provided we are notified within 10 days of shipment.